Complaints Procedure

All comments and complaints are dealt with by the Station Management.

The community can lodge a comment or complaint, in any of the following ways:    

• Send an E-mail
• Send a WhatsApp to our dedicated WhatsApp Line
• In writing delivered to our Studios or at one of our Community Outside Broadcast Events 

We encourage all our listeners with comments or complaints, to contact Life FM in one of the above three (3) ways.      The contact details for the above are aired regularly on Life FM.

If an official complaint is received via phone or WhatsApp, the person complaining is requested to send an official letter of complaint, which must be addressed to the Station Manager.

The Station Manager will respond to the letter within 7 working days of receiving the letter, by phone and/or email.

If this however is not sufficient for the complainant, the Station Manager will then refer the complainant to the monitoring and complaints department of the Independent Communications Authority of South Africa.
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